Service Terms

Effective July 11, 2026

These terms provide general expectations for Less Mess services. A written estimate, recurring-service plan, or specialized service agreement may include additional terms and will control if it conflicts with this page.

Service scope

We perform the services confirmed in the estimate or appointment. Additional rooms, tasks, heavy buildup, construction residue, organization, hauling, disposal, maintenance coordination, or other work may require additional time and cost.

Property access and preparation

The client must provide safe, timely access to the property and working utilities as needed. Clients should secure valuables, confidential materials, medications, firearms, fragile items, and pets before service. Less Mess is not responsible for items that are improperly secured or for pre-existing damage.

Health and safety

Less Mess may decline or stop work involving unsafe conditions, active construction hazards, infestation, biohazards, human or animal waste, mold, needles, illegal materials, aggressive animals, weapons, or other conditions outside the agreed scope. Specialized remediation is not included unless expressly agreed in writing.

Cleaning results

We work carefully and professionally, but some stains, wear, damage, mineral buildup, discoloration, adhesive, paint, grout haze, or construction residue may not be safely removable. We will not use a method that we reasonably believe may damage a surface.

Client-supplied products or instructions

If a client requests a particular product or method, the client accepts the risks associated with that request unless Less Mess agrees otherwise in writing. We may decline to use products we consider unsafe or unsuitable.

Payment

Payment is due according to the confirmed estimate, invoice, booking, or service agreement. The client is responsible for approved services and authorized additional work, along with applicable disposal, supply, travel, parking, or third-party costs.

Concerns and damage reports

Please inspect the work and report concerns or possible damage within 24 hours whenever reasonably possible. We appreciate the opportunity to review and address a concern promptly. Less Mess is not responsible for ordinary wear, hidden defects, unstable fixtures, or damage that existed before service.

Photos and property information

Photos may be taken when reasonably necessary to document property condition, estimates, completed work, or damage. Less Mess will not knowingly use identifiable interior photos for public marketing without the client's permission.

Specialized services

Airbnb management, new-construction cleaning, junk removal, donation delivery, vacation-home checks, and recurring property services may require a separate written agreement describing responsibilities, exclusions, access, payment, and third-party expenses.