Privacy Policy

Effective July 11, 2026

Less Mess respects your privacy. This policy explains how we handle information submitted through our website and during service inquiries.

Information we collect

We may collect your name, email address, phone number, service address, appointment preferences, property details, messages, and other information you choose to provide. Our website host may also process basic technical information needed to operate and protect the website.

How we use information

We use information to respond to inquiries, prepare estimates, schedule and provide services, communicate about appointments, maintain business records, process payments, improve our services, and comply with legal obligations.

How information may be shared

We do not sell personal information. Information may be handled by service providers that help us operate, including Netlify for website hosting and form processing, Square for appointment booking and payments, email and communications providers, and professional advisers when necessary. Their own privacy policies govern information submitted directly through their services.

Retention and security

We retain information only as reasonably needed for business, tax, safety, dispute-resolution, and legal purposes. We take reasonable steps to protect information, but no website, email, or electronic storage system can be guaranteed completely secure.

Your choices

You may ask us to review, correct, or delete personal information that we maintain, subject to legitimate business and legal retention requirements. You may also ask us to stop nonessential promotional communications.

Children's privacy

Our services and website are intended for adults arranging home and property services. We do not knowingly collect personal information from children under 13.

Policy updates

We may update this policy as our services or practices change. The effective date above identifies the current version.